Return Policy

At Thebeautybarge, we take pride in the quality and craftsmanship of every product we send out. If your purchase does not meet your expectations, we are here to help you navigate the return process.

1. 30-Day Return Window

Timeframe: You have 30 days from the date of delivery (as confirmed by the carrier) to initiate a return.
Requirement: The returned item must be shipped and postmarked within this 30-day period.
Expiration: Requests or shipments made after the 30-day window will not be eligible for a refund.

2. Condition & Eligibility

To ensure a successful refund, all returned items must be in their original, retail condition:

Status: Unused, unworn, and unwashed.
Packaging: Must include all original boxes, inserts, and protective materials.
Tags: All labels and hangtags must remain attached.
Verification: An order number or confirmation email is required for processing.
Note: Items returned in poor condition or with missing components may be denied a refund or subject to a restocking fee.

3. Our Quality Guarantee

We stand behind our work. Thebeautybarge will cover all shipping and replacement costs at zero cost to you for:

Manufacturing Defects: Issues with fabric, stitching, or structural flaws.
Fulfillment Errors: Receiving an incorrect size, color, or item.
Production Mistakes: Significant design misalignments or printing errors.
To file a claim: Email support@thebeautybarge.com with your order number and clear photos of the defect.

4. Non-Returnable Items

Due to the nature of our production process, we cannot accept returns for:

Selection Errors: Choosing the wrong size, color, or providing incorrect custom text.
Change of Mind: Personal preference shifts once an order has entered the production lineup.
Display Variations: Slight color differences due to individual monitor or phone screen calibrations.

5. How to Initiate a Return

Request Approval: Email support@thebeautybarge.com with your order number.
Authorized Address: Our team will provide the specific return address. Do not send items back to the manufacturer's address listed on the shipping label.
Shipping: We strongly recommend using a trackable shipping service. Thebeautybarge is not responsible for return packages lost in transit.
Fees: Customers are responsible for return shipping costs unless the return is due to a quality error on our part. Original shipping fees are non-refundable.